1. About this policy
This policy explains how AssetTap handles personal information in connection with the AssetTap website and education asset management platform. Schools, colleges, trusts and other customer organisations may also have their own privacy responsibilities for information they enter into AssetTap.
2. Information we may collect
Depending on how you interact with AssetTap, information may include your name, work email address, organisation, job role, enquiry details and account information. When customers use the platform, AssetTap may also process information needed for asset assignments, loans, repairs, audits, notifications and administration.
3. Trial, demo and contact enquiries
When you submit an enquiry, we use the information you provide to respond, arrange a demonstration or trial, and manage the enquiry. Enquiry information may be retained for appropriate follow-up and business records.
4. Microsoft 365 and Intune
Where a customer chooses to connect supported Microsoft services, AssetTap processes the information required to provide the enabled integration, such as relevant user or managed-device information. Customers control whether these integrations are configured for their environment.
5. How information is used
- To provide, operate and secure AssetTap.
- To respond to enquiries and provide requested trials or demonstrations.
- To administer customer accounts and support users.
- To provide configured notifications, integrations and platform features.
- To investigate faults, protect the service and maintain appropriate records.
6. Lawful bases
Where UK data protection law applies, processing may rely on performance of a contract, steps requested before entering a contract, legitimate interests, legal obligations, or consent where consent is the appropriate basis. The applicable basis depends on the context and purpose of the processing.
7. Storage, security and service providers
We use technical and organisational measures intended to protect information against unauthorised access, loss or misuse. AssetTap may use service providers needed to host, secure, communicate or operate the service. Access should be limited to what is necessary for those purposes.
8. Retention
Information is kept only for as long as reasonably required for the purpose for which it was collected, including service delivery, support, security, legal, accounting and legitimate business record requirements.
9. International processing
If information is processed outside the UK, appropriate safeguards should be used where required by applicable data protection law.
10. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights including access, correction, erasure, restriction, objection and data portability. Some rights are subject to legal conditions and exemptions. For information held by your school or employer through AssetTap, you may need to contact that organisation directly because it may be the relevant data controller.
11. Cookies and technical information
AssetTap may use cookies or similar browser storage that are necessary for sign-in, security, preferences and core website or application functionality. Technical information may also be processed to keep the service secure and reliable.
12. Contact and complaints
Privacy enquiries: admin@assettap.co.uk
If you have concerns about how personal information is handled, please contact us first so we can investigate. You also have the right to raise a complaint with the UK Information Commissioner's Office where applicable.
13. Changes to this policy
We may update this policy as AssetTap develops or legal and operational requirements change. The latest version will be published on this page with its updated date.